Terms and Conditions
Tolerance and Variance
All material is subject to standard manufacturing tolerances and variations that are consistent with the usual trade practices in regards to straightness, dimensions, and section composition.
Products sold by The Trench Grate Store are warranted to be free from defects in material and workmanship and are manufactured in accordance with industry standards. Any defects must be reported to The Trench Grate Store within 3 business days of product delivery. The customer will be refunded in full or receive an exchange as long as the reported defects are found to be of valid claim.
While every effort is made to ensure that the content of this website is accurate, the information is provided “as is” and The Trench Grate Store makes no representations or warranties in relation to the accuracy of the information found. While the content on this website is provided in good faith, we do not warrant complete accuracy.
Nothing on this website should be taken as professional advice or a formal recommendation and we exclude all representations and warranties relating to the content and use of this website.
In no event will The Trench Grate Store be liable for any incidental, indirect, consequential or special damages of any kind, or any damages whatsoever, including, without limitation, those resulting from loss of profit, loss of contracts, goodwill, data, information, anticipated savings, whether or not advised of the possibility of such damage, arising out of or in connection with the use of this website or any other publications.
Refund And Return Policy
Refunds are subject to a 25% restocking fee. Original shipping fees are excluded from this refund. Products are to be returned in a unused – new condition at the customer’s expense. Customer must use their own mode of transport. Returns are not to be shipped by refusal of original delivery, or an additional fee of 20% will apply. If shipping by a Freight Carrier, pictures of the product(s) while on the shipping skid must be sent via email to The Trench Grate Store before the product(s) ship out. Items must be returned within 10 days. Refunds will be issued at the time the product is received by The Trench Grate Store.
Custom, Cut to Order, and Special Orders: All Custom, Cut to Order, and Special Order sales are final. Some exceptions may apply for some Special and Cut to Order Products, contact your sales rep for more details.
Any product damages or discrepancies must be reported within 3 business days of delivery. The customer will be refunded in full or receive an exchange at the cost of The Trench Grate Store as long as the damages or discrepancies are to be found of a valid claim.
Orders of in stock items that are placed before 5:00 p.m. EST will ship within 1- 2 business days. Out of stock items will be shipped within an estimated 2-4 weeks. (Holidays and weekends excluded)