Testimonials

While installing a new machine at my business we needed some trench grates that were rated for forklift traffic. I searched locally and scoured the internet for an option that suited the application and didn’t break my budget. I came across the Trench Grate Store and called them to inquire about the rating of their grates. Not only could they quickly give me the specification and actual dimensions of the grates they had them in stock and they were reasonably priced. I placed my order, and it came in a timely manner too. All was received in good condition, and they fit perfectly for our application. The added benefit of the grates is that they are Made in USA. So American manufactured and good quality. I have nothing but great things to say about my interaction with The Trench Grate Store and Mark. They were easy to deal with and the product is fantastic. Don’t believe the hatters, but if you want a quality American product from a good company with great customer service look no further than here!

I had an extremely pleasant experience working with The Trench Grate Store. Mark provided excellent and quick communication, expert advice on the grate I needed for my application and got us on the production schedule, all within a very short period of time. The grates arrived today (quite a bit ahead of schedule!), fit perfectly, and look amazing. If you are in need of a grate, do yourself a favor and check out The Trench Grate Store.

I had a small but unusual need for a grate in my residential garage. Right from the start Mark treated me like it was a huge order. He worked with me to get exactly what I needed at a price I could afford. He gave me an estimated date which was met, the product was packaged perfectly and the quality exceeded my expectations. This is a quality outfit and Mark is a pleasure to do business with.

Business to business, The Trench Grate Store was great to work with. Efficient, responsive, and flexible when needed. 10 out of 10!

My experience with TGS could not have been more satisfying. A quality product at a fair price, my order was processed quickly and professionally and their staff was completely accessible and helpful. I would recommend TGS to anyone looking to buy grating products.

 

The Trench Grate Store went way above the call of duty to get my small simple grate handled. I am employed at an old car dealership that has an irregular size side (smaller than normal) drain in the detail rack. It was not a big job and Mark and Cathy went out of there way to resolve my issue like I was a large client, they even responded to me on both days of the weekend. The Trench Grate Store is the best!

Thanks Julio and Mark for my custom grate replacement solution. I was not sure what to do with the drainage problem at my rental house but they jumped right in and handled the situation quickly! The price was reasonable too. Thanks again!

We highly recommend The Trench Grate Store — wish we’d called sooner! The team at The Trench Grate Store responded quickly to our request for a quote then helped us resolve a water retention issue we’d been having for years on our uneven slab. They communicated well every step of the way and were able to get the job done quickly. A minor issue that arose during the installation (again, uneven slab) was immediately handled and we couldn’t be happier with the results — no more water pooling after the heavy rains. Thank you, Mark and Victor, for a job well done!

Thanks to Julio and Eric for the great job on my trench drain system! My flooded patio concerns are now a thing of the past! I highly recommend The Trench Grate Store products and Service!

AMAZING! The TRENCH Grate Store! The customer service is OVER THE TOP! We were able to solve 3 drain issues, quickly and easily with Mark’s help. 1. Great quality product for Florida 2. Custom sizes with custom hooks 3. Easy to order and easy to install. Cathy kept us on track with our order, billing and shipping. They arrived in the rain…a perfect day to test them out!!!! Thank you Mark, Cathy and EVERYONE who made this happen for us!

We needed a quick turnaround for a trench grate system on a construction project we are finalizing. Mark and the Trench Grate Store team worked quickly and effectively to ensure they were meeting our needs and getting us the system promptly. Our first phone call through final payment were concluded within 24 hours! Mark even confirmed delivery dates for the system and advised we not upgrade shipping, since UPS could guarantee delivery by our desired date. Great customer service – highly recommend!

November 2021

Needed a custom size and they gave me several options. Communication throughout the process was great. New grate fit perfectly. Will use them again if needed.