The Trench Grate Store went way above the call of duty to get my small simple grate handled. I am employed at an old car dealership that has an irregular size side (smaller than normal) drain in the detail rack. It was not a big job and Mark and Cathy went out of there way to resolve my issue like I was a large client, they even responded to me on both days of the weekend. The Trench Grate Store is the best!
Thanks Julio and Mark for my custom grate replacement solution. I was not sure what to do with the drainage problem at my rental house but they jumped right in and handled the situation quickly! The price was reasonable too. Thanks again!
We highly recommend The Trench Grate Store — wish we’d called sooner! The team at The Trench Grate Store responded quickly to our request for a quote then helped us resolve a water retention issue we’d been having for years on our uneven slab. They communicated well every step of the way and were able to get the job done quickly. A minor issue that arose during the installation (again, uneven slab) was immediately handled and we couldn’t be happier with the results — no more water pooling after the heavy rains. Thank you, Mark and Victor, for a job well done!
Thanks to Julio and Eric for the great job on my trench drain system! My flooded patio concerns are now a thing of the past! I highly recommend The Trench Grate Store products and Service!
AMAZING! The TRENCH Grate Store! The customer service is OVER THE TOP! We were able to solve 3 drain issues, quickly and easily with Mark’s help. 1. Great quality product for Florida 2. Custom sizes with custom hooks 3. Easy to order and easy to install. Cathy kept us on track with our order, billing and shipping. They arrived in the rain…a perfect day to test them out!!!! Thank you Mark, Cathy and EVERYONE who made this happen for us!
We needed a quick turnaround for a trench grate system on a construction project we are finalizing. Mark and the Trench Grate Store team worked quickly and effectively to ensure they were meeting our needs and getting us the system promptly. Our first phone call through final payment were concluded within 24 hours! Mark even confirmed delivery dates for the system and advised we not upgrade shipping, since UPS could guarantee delivery by our desired date. Great customer service – highly recommend!November 2021