Refund & Return Policy
Refunds are subject to a 20% restocking fee. Original shipping fees are excluded from this refund. Products are to be returned at the customer’s expense within 10 days of product delivery. Refunds will be issued at the time the product is received by The Trench Grate Store. Custom and Special Orders: All custom and special order sales are final. A written 48 hour cancelation window applies once either a deposit or full payment has been received. Holidays and week-ends are included in the 48 hour window.
Any product damages or discrepancies must be reported within 3 business days of delivery. The customer will be refunded in full or receive an exchange at the cost of The Trench Grate Store as long as the damages or discrepancies are to be found of a valid claim.
Orders of in stock items that are placed before 5:00 p.m. EST will ship within 1-2 business days. Out of stock items will be shipped within approxiately 2-3 weeks. (Holidays and weekends excluded)