Refund And Return Policy
Refunds are subject to a 25% restocking fee. Original shipping fees are excluded from this refund. Products are to be returned in a unused – new condition at the customer’s expense. Customer must use their own mode of transport. Returns are not to be shipped by refusal of original delivery, or an additional fee of 20% will apply. If shipping by a Freight Carrier, pictures of the product(s) while on the shipping skid must be sent via email to The Trench Grate Store before the product(s) ship out. Items must be returned within 10 days. Refunds will be issued at the time the product is received by The Trench Grate Store.
Custom, Cut to Order, and Special Orders: All Custom, Cut to Order, and Special Order sales are final. Some exceptions may apply for some Special and Cut to Order Products, contact your sales rep for more details.
Any product damages or discrepancies must be reported within 3 business days of delivery. The customer will be refunded in full or receive an exchange at the cost of The Trench Grate Store as long as the damages or discrepancies are to be found of a valid claim.
Orders of in stock items that are placed before 5:00 p.m. EST will ship within 1-2 business days. Out of stock items will be shipped within an estimated 2-4 weeks. (Holidays and weekends excluded)